These Terms and Conditions ("Terms") set out the basis on which Norbury Florist ("we", "our", or "us") provides products and services for flower delivery throughout Norbury and the surrounding areas. By placing an order via our online platform, you agree to be bound by these Terms. Please read them carefully before making a purchase. These Terms are governed by UK law and your statutory rights remain unaffected.
These Terms apply to all online flower delivery orders placed with Norbury Florist by customers resident or ordering for delivery in Norbury and the surrounding areas. If you are outside our delivery zone, please check with us before placing your order. No variation of these Terms shall be valid unless agreed in writing by Norbury Florist.
2.1 Product Selection
Browse our website and select your preferred floral arrangements or plants. Each product contains detailed descriptions, including size, composition, and allergen information where relevant. We strive for accuracy, but flower varieties are subject to seasonality. Substitutions may be made with flowers of similar style and value where necessary.
2.2 Placement of Orders
Once you have selected your products, proceed to the checkout page. Enter all required information including recipient name, delivery address, preferred delivery date, and any personal messages for inclusion with your flowers. Review your order carefully before submitting payment.
2.3 Order Confirmation
After submitting your order and payment, you will receive an order confirmation via our website. This confirmation does not signify acceptance of your order, nor does it constitute a binding contract. Acceptance is confirmed only upon dispatch of your order for delivery.
2.4 Delivery Area and Times
We deliver throughout Norbury and neighbouring districts. Delivery is made to the address provided at checkout. We cannot be held responsible for late or non-delivery due to incorrect or incomplete address details. Same-day or next-day delivery may be available for certain products; availability will be specified during the ordering process.
2.5 Special Instructions
Where you provide specific instructions relating to delivery or arrangement (e.g., leave with neighbour, time window), we will do our best to accommodate but cannot guarantee all requests can be fulfilled. Deliveries to hospitals, hotels, or workplaces will be made to the main reception or desk.
3.1 Accepted Payment Methods
Payment can be made using the methods displayed on our checkout page, such as most major credit and debit cards. Payment is required in full at the time of ordering. Your order will not be processed or dispatched until payment is received and cleared in full.
3.2 Pricing
All prices listed on our website include applicable VAT and are displayed in Pounds Sterling (£). Prices may be subject to change without prior notice, but all orders will be charged at the price set at the time of order confirmation. Delivery charges, if any, are clearly stated before you complete your purchase.
3.3 Payment Security
Our check-out utilises secure encryption technology to protect your personal and payment details. We never store full payment card details. It is your responsibility to ensure your payment method is valid and authorised.
4.1 Consumer Right to Cancel
As our products are perishable and often bespoke to your instructions, cancellation rights may vary depending on timing and stage of order fulfillment. If you wish to cancel or amend your order, please contact us as soon as possible after placing your order.
4.2 Notice Period
Orders can typically be cancelled or modified if notice is given at least 24 hours prior to the agreed delivery date. If the order has already been prepared or dispatched, it may not be possible to cancel or amend, and no refund will be available for perishable goods already in production or transit.
4.3 Refunds
Refunds for eligible cancellations will be processed using the original payment method within 7 working days. We reserve the right to deduct reasonable costs incurred for the preparation or delivery of your order where work has commenced or supply has begun.
4.4 Incorrect Deliveries or Non-Delivery
If an error is made in the delivery of your order, such as non-delivery or incorrect product, you must notify us within 24 hours of the scheduled delivery date. We will investigate and, if appropriate, offer a replacement, alternative, or a refund at our discretion.
5.1 Perishable Goods
Due to the perishable nature of flowers, returns are generally not accepted unless the flowers are damaged or do not meet the description at the time of delivery. Photographic evidence may be required to support claims.
5.2 Addressing Complaints
We are committed to supplying fresh, high-quality flowers. If you are unhappy with your order for any reason, please contact us within 48 hours of delivery so we may address your concerns. Replacement or alternative arrangements may be offered depending on the issue and evidence provided.
5.3 Florist’s Discretion
We reserve the right to exercise discretion in the resolution of quality complaints, taking into account the perishable nature of flowers and environmental factors affecting freshness beyond our control.
While we strive to supply arrangements as pictured, occasions can arise where particular flower types or colours are unavailable due to seasonal or supply fluctuations. In such cases, Norbury Florist will use reasonable efforts to substitute with flowers of equal or greater value and similar style, always keeping the overall appearance of the arrangement in mind. We do not offer exchanges simply due to natural variations in flowers or minor design differences caused by such substitutions.
7.1 Limitation of Liability
Norbury Florist’s liability for any claim relating to the supply of flowers whether in contract, negligence or otherwise, shall be limited to the price paid for the products in question. We accept no liability for consequential or indirect losses, such as emotional distress, missed occasions, or financial loss stemming from non-delivery or late delivery, beyond refunding the purchase price or re-delivery where appropriate.
7.2 Force Majeure
We are not responsible for any failure or delay in performance due to events beyond our reasonable control, including but not limited to adverse weather, transport delays, supplier failure, or acts of God. In such cases, we will make every reasonable effort to fulfil your order as soon as possible.
7.3 Product Care
Upon delivery, responsibility for the care and maintenance of flowers passes to the recipient. Detailed care instructions may be provided. We cannot accept liability for poor flower longevity arising from unrealistic expectations or improper aftercare.
8.1 Accurate Information
You must provide complete and accurate information for your order, including the correct delivery address and contact details for both sender and recipient. Norbury Florist is not responsible for failed deliveries due to inaccurate or incomplete information as supplied by you.
8.2 Recipient Availability
Please ensure there is someone available at the delivery address to receive flowers. Our couriers may leave the arrangement with a neighbour, in a safe location, or return it to our shop according to delivery circumstances and our discretion. Where delivery is not possible and flowers are returned, you may be responsible for additional delivery fees or collection.
8.3 Intended Use
Flowers and related products purchased from Norbury Florist are supplied for personal, domestic use and not for resale or commercial distribution unless otherwise agreed in writing.
All content, photographs, product names and descriptions featured on our website are the intellectual property of Norbury Florist. No part may be reproduced, downloaded, or used for any purpose other than to view, consider, or purchase our products.
Your privacy is important to us. Norbury Florist will only collect, store, and process your personal information in line with all UK data protection laws, and solely for the purpose of fulfilling your order and providing the best possible customer service. Please refer to our separate Privacy Notice for further details.
Norbury Florist reserves the right to revise these Terms at any time. Any such changes will be posted on our website. Continued use of our site or services indicates your acceptance of the updated Terms. It is your responsibility to review these Terms regularly for any updates.
These Terms and all transactions relating to our products and services shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising under or connected to these Terms shall be subject to the exclusive jurisdiction of the English courts.
These Terms & Conditions apply to all Norbury Florist customers residing in, or arranging flower delivery in, Norbury and the wider local catchment area. Regional delivery coverage and special arrangements may occasionally vary; please consult our delivery information or contact us for specific locality queries.
By placing an order with Norbury Florist for online flower delivery in Norbury, you acknowledge that you have read, understood, and agree to these Terms & Conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Norbury, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Norbury.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
