At Norbury Florist, we take pride in being a trusted local florist serving households and businesses across Norbury and the surrounding areas. Our commitment to quality means every bouquet is prepared with care and attention, ensuring only the freshest blooms are delivered. We offer a fresh flowers guarantee so you can buy with confidence, knowing your floral gift or display will arrive in excellent condition.
We understand the disappointment of receiving damaged flowers. If your order arrives with visible damage or in a condition not befitting our standards, please notify us as soon as possible on the day of arrival. We kindly ask that you provide a photo of the bouquet or arrangement so we can assess the situation promptly and improve our service.
Norbury Florist guarantees the freshness of our flowers for at least five days from the date of delivery, provided they are cared for according to the care instructions supplied. If your flowers wilt or deteriorate within this freshness window despite proper care, please get in touch so we can investigate and resolve the issue. We are dedicated to upholding Norbury’s reputation for beautiful, long-lasting blooms.
Your satisfaction is very important to us. If you encounter a problem with your delivery such as damaged, substandard, or incorrect items, we offer a choice between the following:
Please contact us promptly after receiving your order. To process refunds or replacements, we may require some details about the condition of the flowers, including photographs, to help us maintain and improve our service.
We strive to provide the best possible service and products to our Norbury customers, whether for your home, office, or special event. If we fall short of your expectations, your feedback is invaluable. Please contact us with your complaint – our customer care team will investigate and respond as quickly as possible, typically within two working days. We handle complaints fairly, transparently, and always aim for a resolution that leaves you satisfied.
Norbury Florist is proud to support our community by providing fresh, beautiful flowers and attentive customer care. Our returns, refunds, and complaints process is designed to protect your interests and ensure every customer feels valued. Thank you for trusting us with your floral needs in Norbury and nearby districts.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
